LAST UPDATED: MAY 2026
OVERVIEW
THANK YOU FOR CHOOSING HIGH PURITY LABS. WE ARE COMMITTED TO PROCESSING AND FULFILLING YOUR RESEARCH ORDERS ACCURATELY AND EFFICIENTLY. PLEASE REVIEW OUR SHIPPING POLICY BELOW BEFORE PLACING YOUR ORDER.
ORDER PROCESSING TIME
ALL ORDERS ARE PROCESSED WITHIN 2 BUSINESS DAYS OF PAYMENT CONFIRMATION. ORDERS PLACED ON WEEKENDS OR FEDERAL HOLIDAYS WILL BEGIN PROCESSING ON THE NEXT AVAILABLE BUSINESS DAY. YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER HAS SHIPPED.
PLEASE NOTE THAT PROCESSING TIME DOES NOT INCLUDE TRANSIT TIME. HIGH PURITY LABS IS NOT RESPONSIBLE FOR DELAYS CAUSED BY CARRIER DISRUPTIONS, WEATHER EVENTS, OR OTHER CIRCUMSTANCES OUTSIDE OF OUR CONTROL.
SHIPPING METHODS & RATES
WE SHIP EXCLUSIVELY VIA FEDEX. WHILE LIVE FEDEX RATE SETUP IS BEING FINALIZED, ORDERS WILL DISPLAY A TEMPORARY FEDEX 2-DAY FLAT RATE SHIPPING OPTION OF $15.00 AT CHECKOUT.
DELIVERY ESTIMATES BEGIN AFTER YOUR ORDER HAS BEEN PROCESSED AND TRANSFERRED TO FEDEX. TRANSIT TIMES ARE ESTIMATES AND MAY BE AFFECTED BY CARRIER DISRUPTIONS, WEATHER, OR OTHER CIRCUMSTANCES OUTSIDE OF OUR CONTROL.
SHIPPING DESTINATION
HIGH PURITY LABS SHIPS TO ADDRESSES WITHIN THE UNITED STATES ONLY, INCLUDING ALL 50 STATES. WE DO NOT CURRENTLY SHIP TO U.S. TERRITORIES, PO BOXES, APO/FPO ADDRESSES, OR ANY INTERNATIONAL DESTINATIONS.
ORDER TRACKING
ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL CONTAINING YOUR FEDEX TRACKING NUMBER. YOU CAN TRACK YOUR SHIPMENT AT FEDEX.COM OR THROUGH THE TRACKING LINK PROVIDED IN YOUR CONFIRMATION EMAIL. PLEASE ALLOW UP TO 24 HOURS FOR TRACKING INFORMATION TO UPDATE AFTER YOUR ORDER HAS SHIPPED.
PACKAGING & PRODUCT INTEGRITY
ALL RESEARCH PEPTIDE PRODUCTS ARE PACKAGED WITH CARE TO MAINTAIN PRODUCT INTEGRITY DURING TRANSIT. LYOPHILIZED PEPTIDE POWDERS ARE STABLE AT AMBIENT TEMPERATURES FOR SHORT PERIODS; HOWEVER, WE RECOMMEND REFRIGERATING OR FREEZING PRODUCTS UPON RECEIPT PER THE STORAGE GUIDELINES INCLUDED WITH YOUR ORDER. HIGH PURITY LABS IS NOT RESPONSIBLE FOR PRODUCT DEGRADATION RESULTING FROM IMPROPER STORAGE AFTER DELIVERY.
LOST OR DAMAGED SHIPMENTS
IF YOUR ORDER ARRIVES DAMAGED OR IS CONFIRMED LOST BY FEDEX, PLEASE CONTACT US AT info@highpuritylabs.com WITHIN 7 DAYS OF THE EXPECTED DELIVERY DATE. PLEASE INCLUDE YOUR ORDER NUMBER, A DESCRIPTION OF THE ISSUE, AND PHOTOS OF ANY DAMAGED PACKAGING OR PRODUCTS. HIGH PURITY LABS WILL WORK WITH YOU TO RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE. WE RESERVE THE RIGHT TO REQUIRE A FEDEX CLAIM TO BE FILED FOR LOST PACKAGES BEFORE ISSUING A REPLACEMENT OR REFUND.