LAST UPDATED: SEPTEMBER 2026
OVERVIEW
THANK YOU FOR CHOOSING HIGH PURITY LABS. WE ARE COMMITTED TO PROCESSING AND FULFILLING YOUR RESEARCH ORDERS ACCURATELY AND EFFICIENTLY. PLEASE REVIEW OUR SHIPPING POLICY BELOW BEFORE PLACING YOUR ORDER.
ORDER PROCESSING TIME
ALL ORDERS ARE PROCESSED WITHIN 2 BUSINESS DAYS OF PAYMENT CONFIRMATION. ORDERS PLACED ON WEEKENDS OR FEDERAL HOLIDAYS WILL BEGIN PROCESSING ON THE NEXT AVAILABLE BUSINESS DAY. YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER HAS SHIPPED.
PLEASE NOTE THAT PROCESSING TIME DOES NOT INCLUDE TRANSIT TIME. HIGH PURITY LABS IS NOT RESPONSIBLE FOR DELAYS CAUSED BY CARRIER DISRUPTIONS, WEATHER EVENTS, OR OTHER CIRCUMSTANCES OUTSIDE OF OUR CONTROL.
SHIPPING METHODS & RATES
WE SHIP EXCLUSIVELY VIA FEDEX. WHILE LIVE FEDEX RATE SETUP IS BEING FINALIZED, ORDERS WILL DISPLAY A TEMPORARY FEDEX 2-DAY FLAT RATE SHIPPING OPTION OF $15.00 AT CHECKOUT.
DELIVERY ESTIMATES BEGIN AFTER YOUR ORDER HAS BEEN PROCESSED AND TRANSFERRED TO FEDEX. TRANSIT TIMES ARE ESTIMATES AND MAY BE AFFECTED BY CARRIER DISRUPTIONS, WEATHER, OR OTHER CIRCUMSTANCES OUTSIDE OF OUR CONTROL.
SHIPPING DESTINATION
HIGH PURITY LABS SHIPS TO ADDRESSES WITHIN THE UNITED STATES ONLY, INCLUDING ALL 50 STATES. WE DO NOT CURRENTLY SHIP TO U.S. TERRITORIES, PO BOXES, APO/FPO ADDRESSES, OR ANY INTERNATIONAL DESTINATIONS.
ORDER TRACKING
ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL CONTAINING YOUR FEDEX TRACKING NUMBER. YOU CAN TRACK YOUR SHIPMENT AT FEDEX.COM OR THROUGH THE TRACKING LINK PROVIDED IN YOUR CONFIRMATION EMAIL. PLEASE ALLOW UP TO 24 HOURS FOR TRACKING INFORMATION TO UPDATE AFTER YOUR ORDER HAS SHIPPED.
PACKAGING & PRODUCT INTEGRITY
REVIEW THE STORAGE INFORMATION PROVIDED WITH THE PRODUCT IMMEDIATELY UPON DELIVERY. PURCHASERS ARE RESPONSIBLE FOR APPROPRIATE FACILITIES AND STORAGE AFTER DELIVERY. CONTACT US IF PRODUCT-SPECIFIC STORAGE INFORMATION IS MISSING OR UNCLEAR.
LOST OR DAMAGED SHIPMENTS
IF AN ORDER ARRIVES DAMAGED, CONTAINS AN INCORRECT ITEM, OR IS CONFIRMED LOST BY FEDEX, CONTACT info@highpuritylabs.com WITHIN 7 DAYS OF DELIVERY OR THE EXPECTED DELIVERY DATE. INCLUDE THE ORDER NUMBER, A DESCRIPTION OF THE ISSUE, AND PHOTOGRAPHS WHEN APPLICABLE. WE WILL REVIEW THE CLAIM AND PROVIDE AN APPROPRIATE REMEDY, WHICH MAY INCLUDE REPLACEMENT OR REFUND. NOTHING IN THIS POLICY LIMITS RIGHTS OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED.