Returns, Cancellations, and Order Issues

Last updated: September 6, 2026

Returns

Because chain of custody and storage conditions cannot be verified after delivery, returned research materials cannot be placed back into inventory. We therefore do not accept change-of-mind returns of delivered products unless required by applicable law.

Cancellations

Contact info@highpuritylabs.com as soon as possible if an order was placed in error. We will attempt to cancel an order that has not entered processing or shipped, but cancellation cannot be guaranteed after processing begins.

Damaged, Incorrect, or Nonconforming Orders

If an order arrives damaged, contains an incorrect item, or materially differs from the confirmed order, contact us within 7 days of delivery. Include the order number, a description of the issue, and photographs when applicable. After review, an appropriate remedy may include replacement or a monetary refund.

Lost or Unshipped Orders

If FedEx confirms that a shipment is lost, or if we cannot ship within the stated or agreed timeframe, contact us for assistance. Depending on the circumstances and applicable requirements, we will offer an appropriate replacement, cancellation, or monetary refund.

Statutory Rights

Nothing in this policy limits rights or remedies that cannot lawfully be waived. Approved monetary refunds will be returned through an available lawful payment method.

Contact

Email info@highpuritylabs.com with your order number. We aim to respond within 1–2 business days.